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“Perfect international move management!”

Jaime Vilches B. – EMTE Cleanroom Technology. Spain.



Nuestra Promesa

Why Choose Decapack for your International Move?

We treat your possessions as if they were our own. Since 1942, we have been taking care of our clients moves so that they don’t have to. All of your belongings will be protected with materials and techniques especially designed to achieve the perfect move.

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FIDI and ISO 9001

Global Standards and Reach

FAIM and ISO 9001 quality certification; periodically audited by Ernst & Young. Sole Chilean members of the Harmony Relocation Network, holding the strictest efficiency, quality and compliance standards.



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70 years

Logistical Experience

Count on our experience, expert advice and network of agents all over the world to navigate the complete logistical process of a move. Planning and support every step of the way in order to optimize processes, time, and costs.



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Custom Packaging

Peace of Mind

Your possessions are handled by packers with an average of more than 15 years of experience in the industry. We utilize custom packaging materials and specialized techniques for each individual item.



Our Clients

98% SATISFACTION RATE IN INTERNATIONAL MOVING SERVICES

We make sure that all international moves are professionally done. Like our 500+ clients ever year, you will notice the difference in quality throughout the entire international move process, from door to door, or wherever your move might take you.


The service was as excellent in Santiago as it was in Melbourne. We will continue using Decapack’s services.

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Julian Cardoso, Deputy CEO

Pacific Zone, Bureau Veritas Australia



I want to congratulate them for the work during our move! We were impressed with the professionalism and courtesy of the team.

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Edouard Colin

International Move from UK to Chile



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Stages of an International Moving

We support you in all stages of an international moving

  1. Pre-move consultation and Survey Visit: One of the most important components of an international move. During our pre-move survey visit, we estimate the volume of the move (cubic meters) and requirements for the particular job, such as: custom packaging for fragile items, verification of access to the home, parking permits, etc.

  2. Services at Country of Origin: We rely on a team of professional packers with an average of over 15 years of experience in the industry who will custom pack your items, taking into account each individual item’s particular characteristics, while providing friendly and courteous service. A Move Coordinator will assist you with all the processes and necessary paperwork until your items arrive at their destination.

  3. Transportation: Your belongings can be transported by sea, air or land, or a combination of these methods.The logistics process is managed by our operations and coordination staff based on well-established commercial agreements with the best transportation companies.

  4. Destination services: By way of our network of international agents, we will assist you with the import process, manage the delivery and unpacking of your belongings.

  5. Post-service: Once your move is complete, our Customer Service department will provide follow up and assistance. Possible grievances or complaints will be handled by our executives in a timely manner.

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Additional Services

Everything you need for a worry-free international moving

Insurance: Even if your goods are packed with the highest international standards, there are always certain risks associated with transport and unexpected events. This is why we strongly recommend you insure your property in any event, before beginning the packing process.

Storage: We offer temporary and long-term storage – a safe place where you can store any belongings that will not be relocated, along with appropriate packaging to weather the passage of time for months or even years.

Relocation and Immigration: We provide the best comprehensive assistance with regards to relocation and immigration services for expats, such as visas, temporary and permanent housing search, school searches, and general guidance.


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International Certification

PROVEN QUALITY


Decapack is certified by FIDI-FAIM, a standard for managing international moving services that is audited by Ernst & Young.

This ensures a uniform, effective, and quality-focused moving service with the knowledge and resources needed to perform a job that meets global expectations.


PHONE NUMBER

Speak to an executive
+ 56 2 2488 1000



OFFICE HOURS

Monday to Friday
8:30am to 6:00pm



OUR LOCATION

Av. Claudio Arrau 9452
Pudahuel, Santiago – Chile



EMAIL

Email us at
info@decapack.com


Tips, news and

INTERNATIONAL MOVING ADVICE


Interested in more international moving tips? visit our blog



Or learn more about Decapack and the international certificates