Our Promise
Your belongings as if they were our own – Since 1942, our priority is to provide a worry-free moving service that results in less work for you. All of your belongings will be protected using custom built materials and techniques that ensure a flawless move.
FIDI and ISO 9001
We work under international standards: FIDI and ISO 9001 international moving certifications. We will be by your side throughout the entire process, providing assistance with all the required paperwork.
70 years of experience
Your belongings will be handled by staff and packers with an average of over 15 years of experience, ensuring the complete protection of your property.
Custom Packaging
Each object is unique and, as such, we use the appropriate technique and materials for the packing for moves within Chile.
Our Customers
We ensure that all our moves in Chile are professional. Like our 500+ customers every year, you will notice the difference in quality throughout the entire national moving process, from door to door.
The experience was stress free, from the moment we received our quote to the point of delivery. They proved to be professional and prompt with their work, protecting each and every one of our belongings.
Josue and Gladys Maldonado
Move from Santiago to Antofagasta
Excellent team, very hard-working, very friendly and excellent disposition. I congratulate them. Extraordinary!
Deborah heggie
Moving from Vitacura to Quinta Normal
We serve Chile from Arica to Punta Arenas. Whatever your point of origin or destination, Decapack is prepared for any type of regional and international move. We have a fleet of moving trucks and a dedicated team of people who are at your disposal and can help you with the moving process from start to until everything arrives in your new home. We will provide; tips to get everything ready before you leave, custom packing along with excellent quality packaging materials.
Pre-move consultation and survey visit: One of the most important components of a domestic move. During our pre-move survey visit, we estimate the volume of the move (cubic meters) and the requirements for the particular job, such as: custom packaging for fragile items, verification of access into the home, parking permits, etc.
Services at origin location: We rely on a team of professional packers with an average of over 15 years experience in the industry who will custom pack your items, taking into account each individual item’s particular characteristics, while providing friendly and courteous service.
Transportation, delivery and unpacking: Your belongings will be directly transported to your destination, where they will be unloaded, unpacked and relocated with the utmost care throughout the entire process.
Post-service: Once your move is complete, our Customer Service department will provide follow up and assistance. In the event of a possible grievance or complaint, our executives will handle this in a timely manner.
Insurance: Domestic moves are usually done by land. This form of transportation is not exempt from possible problems (accidents, theft); as such, we recommend and help our clients secure insurance for all circumstances.
Storage: We offer a secure place to store any belongings that will not be relocated, and suitable packaging to weather the passage of time for months or even years.
International Certification
Decapack is certified by FIDI-FAIM, a standard for managing international moving services that is audited by Ernst & Young.
This ensures a uniform, effective, and quality-focused moving service with the knowledge and resources needed to perform a job that meets global expectations.
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